Before collection
Back up anything you want to keep, sign out of cloud accounts, disable activation locks such as Find My iPhone or Google Factory Reset Protection, remove SIM and memory cards, and perform a factory reset. Our collection partner should never ask for your account password or one-time code.
During inspection
Devices are logged against the quote reference and accessed only as needed to verify condition and functionality. If a device arrives locked or still linked to an account, inspection may pause while we ask you to remove the lock.
Data handling
We aim to erase eligible devices before refurbishment or resale, but seller-side backup and factory reset remain essential. SellUs.pk cannot guarantee recovery of data after collection and is not a backup service.
Payments and fraud prevention
We may verify identity, ownership and payout details before payment. We do not pay for devices we reasonably believe are lost, stolen, counterfeit, unlawfully acquired or subject to a third-party claim.
Community giveaway safety
Keep addresses, CNIC details, phone numbers and financial information out of public need stories. Contributors should not send advance payments or hand over items until SellUs.pk confirms the connection. Choose a public handoff location where practical, bring another person and inspect the item before accepting any discounted purchase.
Report a concern
If a message, collector or payment request seems suspicious, stop and contact security@sellus.pk. Include your quote reference, but never send passwords or one-time codes.